This Policy does not apply to information collected by or provided to third parties. For example, we often collect and transfer Personal Information to our sponsors, partners, and other third parties (collectively, "Partners") and we act as a service provider for our clients, the venues, promoters, and/or teams ("Clients") when we sell tickets on their behalf. Similarly, when using our Services you may visit other merchants (e.g. unaffiliated ticket sites) through links on our Services. Each of these parties may collect and use your Personal Information differently from us. Please take a moment to review the privacy policies of third-party sites before you disclose information to them. CARBONHOUSE is not responsible for their actions with regard to your information.
Types of information that may be collected
How is this information collected and used?
We generally collect information from you in the following ways:
If you register on our Services, we collect Personal Information such as your name, email, address and any other Personal Information required on the registration form. You may also be asked to choose a user ID and password in order to take advantage of certain features our Services may choose to offer, including, but not limited to, newsletters, contests, notifications, or other services. Certain of our Services may include a user portal for you to manage your ticket purchases and other matters. In such cases, you may designate Associate Account Holders to manage aspects of your account. When you add an Associate Account Holder, that Associate Account Holder may be able to view, add, modify or delete your payment information, process payments, or forward tickets on your behalf. By designating an Associate Account Holder, you agree to share such information with such Associate Account Holder(s) in accordance with this policy.
Newsletters, Emails, Mobile Offers
We may offer newsletters and/or other communications to share information with you about the Services, about us and our affiliates and subsidiaries, or about our business partners, advertisers and sponsors. You may receive a newsletter from us or our Partners or Clients (as appropriate) either by registering for a particular newsletter, offer, or category of offers (e.g. Partner/Client offers), or in conjunction with a special feature or membership for which you have registered through the Services. You may cancel your subscription by following the instructions provided on the Services, in the designated area of the newsletters or emails, or as specified in a mobile communication. Remember, if you consent to receive Mobile App alerts or texts from us, your wireless carrier may impose a charge on incoming texts. Please check with your wireless carrier for details.
Automatic collection when you access our Services
Cookies, tracking, and interest-based advertising
Information from your mobile device
If you register with the Site or Mobile App, your Personal Information and information related to purchases you make on any of our Services will be aggregated and maintained as part of your profile and may potentially be accessed or used by us, our affiliates, our Partners, and our Clients, or shared by us with third parties, to provide you with offers, information or marketing communications we think may interest you. If you allow the collection of location or proximity information, we may share that information with our marketing service providers or advertising partners in order to deliver more relevant content to you. See the section below regarding choices to learn how to opt-out of the collection of location and proximity information.
Our Service Providers
In addition, in the event that we go through an existing or potential business transition, such as a merger, acquisition, liquidation or sale of all or a portion of our assets, customer information may be part of the assets transferred. We may, without your consent, access and disclose your Personal Information, any communications sent or received by you, and any other information that we may have about you as may be permitted or required by law, regulation, rule or court order pursuant to requests from governmental, regulatory or administrative agencies or law enforcement authorities, such as to comply with a subpoena or similar legal process; or to prevent, investigate, identify persons or organizations potentially involved in, or take any action regarding suspected fraud, or activity that appears to us to be illegal or we believe may expose us to legal liability. Additionally, we may disclose Personal Information in situations that we believe to be emergencies involving potential threats to the physical safety or any person or property if we believe that your information in any way relates to that threat.
What choices do I have about CARBONHOUSE collecting, using, and sharing my information?
To obtain a list of the Personal Information that CARBONHOUSE holds about you, or for residents of California (as required by California law) any Personal Information CARBONHOUSE has disclosed about you to third parties for direct marketing purposes during the preceding calendar year, please send a written, signed request to CARBONHOUSE to the US address (for residents of the US) or the Canadian address (for residents of Canada) listed below. You may control or limit information collected using proximity beacons or other location services and networks by changing your preferences in your device's location services preferences menu, or through your choices regarding Bluetooth, WiFi, and other network interfaces you may use to interact with our Services.
How we secure your Personal Information
We have implemented reasonable security measures to safeguard the Personal Information you provide us. However, please keep in mind that we cannot be liable for the actions of third parties to whom we may transfer your Personal Information in accordance with this Policy, or third parties to whom you directly provide your Personal Information (such as when you purchase a ticket from a third party through links on our Services). Furthermore, please remember that "perfect security" does not exist on the Internet, and accordingly we cannot provide any guarantee that your Personal Information or any other information you provide us will remain secure. If you have any questions about security on our Services, you can contact us at [email protected]
Links to other Websites and Services
A special note for parents concerning privacy
Our Services are not intended for use by children under the age of 13. We do not knowingly collect Personal Information from children under the age of 13.