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Our Commitment

Built for every guest.

carbonhouse is committed to providing a positive experience to all our guests and we aim to facilitate the accessibility and usability of our website and mobile site. Our goal is to permit our guests to successfully gather information and transact business through our website regardless of the use of assistive technologies like a screen reader, a magnifier, voice recognition software, or captions for videos.

How we show up

Accessibility, in practice.

Accessibility Assistance

If you have difficulty using or accessing any element of this website or the carbonhouse mobile site, please feel free to call us at 704-333-5800 or email us at info@carbonhouse.com and we will work with you to provide the information, item, or transaction you seek through a communication method that is accessible for you and consistent with applicable law.

Actions

carbonhouse has taken a variety of steps and devoted resources to enhancing the accessibility of our website and mobile site. We have engaged an experienced accessibility consultant to help carbonhouse.com strive to meet applicable standards. We work to align with WCAG 2.2 accessibility guidelines up to Level AA.

Ongoing Effort

At carbonhouse, we are proud of the efforts that we have completed and that are in-progress to help our website and mobile site work for as many visitors as possible. We view accessibility as an ongoing effort and are continually seeking solutions that will bring all areas of our website and mobile site to the same level of overall web accessibility.

Feedback

Please contact us at 704-333-5800 or email us at info@carbonhouse.com if you have any feedback or suggestions as to how we could improve the accessibility of this website.

Want to go deeper on our approach?

See how we shape accessible event discovery, ticketing journeys and venue-specific UI patterns for Arts & Venues.