Law Firm Raises the Bar Online

Posted On: Apr 1, 2008

Author: carbonhouse

Womble CarlyleThe carbonhouse-design website for Womble Carlyle grabbed top honors in Lawyers Weekly’s Best Law Firm Web Site competition for 2008, winning Best in Contest, Best of NC Large Law Firms and Best of SC Large Law Firms. It was the second time in two years that the firm has won best overall web site. Last year, it shared the honor with another North Carolina firm.One judge in the competition said, “Womble Carlyle stands out from the pack for its volume of original content, its innovative online techniques and technologies, and its clean, professional and inviting design.“We are thrilled that Womble Carlyle achieved this recognition once again. The site proves that adding features like RSS news feeds, videos and related blogs are all integral to enhancing any professional service firm’s image online. Womble Carlyle is in an industry that historically is considered stodgy, yet they raise the bar (figuratively) with solid design, usability and frequently updated content. They are forward-thinking and willing to experiment, which is refreshing vs. the majority of generic, online brochure sites in the legal profession.

Rupp Arena Knows What's Up With Social Networking

Posted On: Mar 28, 2008

Author: carbonhouse

Rupp Arena

Jason Falls of Social Media Explorer had a great article recently about the Rupp Arena’s use of social networking tools.

Not only does the arena have a nice website and email list, they started a blog and are using Twitter regularly to post brief updates. During the frenzy of the NCAA tournament especially, this is a fun and handy tool for the Kentucky cognosenti.  I signed up and have gotten some good posts—and certainly not all basketball related. For example, yesterday they Twittered with a reminder that, “In case you missed it, the presale for the Hank Willians (sic) Jr. and Lynyrd Skynyrd concert is still going on until 9 am tomorrow morning.” (Bocephus will undoubtedly forgive them for the typo in his last name.)

Jason had some other excellent observations—namely, that Rupp Arena’s marketing department let an intern loose to start both the blog and the Twitter group. Also, the arena perceived the value in building a loyal community following vs. just trying to sell more tickets.

Such use of social networking tools, which are exploding, demonstrates the benefits of experimenting and seeing what can happen. It pays to have a strategy, start with a few tools and put someone in charge who a) gets it and b) will devote the time to keep the content fresh. Social networking takes effort and has to build organically—it does not magically produce results overnight.

Surprisingly, many other larger, commercial arenas are nowhere close to this level of interactivity with their customers and fans. One savvy intern from Kentucky should have his pick of jobs when he hits the market!

Be My Friend...And Boost My Links?

Posted On: Mar 17, 2008

Author: carbonhouse

Google Social GraphGoogle’s recent announcement about their Social Graph API makes one wonder if website owners and developers will figure out new and creative ways to try to influence/manipulate/deceive Google or other search engines.

The idea is that Google is now indexing FOAF files and the XFN microformats to find and display publicly declared relationships between sites. Read the post on the Google Operating System blog for a good summary of how this works.

How linking strategies will evolve to include these self-declared links is unclear, but the idea that they will be indexed does make the effort seem worthwhile. Especially considering meta tags (keywords and descriptions) are ignored by most search engines, making other page elements more relevant. More indexed links theoretically should increase a given site’s popularity. If the “socially tagged” hyperlinks are considered more legitimate vs. meta tags by the search engines, they will indeed take off.

carbonhouse Wins ADDY Award for Sprint Center

Posted On: Mar 13, 2008

Author: carbonhouse

sprintcarbonhouse was pleased to win a Silver ADDY Award for the Sprint Center website. This is one of many clients using our VenuElements™ content management system specifically tailored to arenas and performing arts centers.

Kick-Starting Your Thinking

Posted On: Mar 11, 2008

Author: carbonhouse

Six Thinking HatsLast week, carbonhouse had the pleasure of hosting creativity guru Carlos Salum, president of global consulting firm Salum International.

Carlos personally studied with the world’s noted master on creativity, Dr. Edward de Bono, author of the Six Thinking Hats and other bestsellers. He coaches companies and star athletes worldwide on how to achieve breakthrough creativity and performance.

Over the course of several hours, Carlos revealed the problems most of us encounter in terms of “group think” and other barriers to creativity. We are taught, for example, to defend our ideas—often in a very competitive and even arrogant manner.

Breaking the Barriers to Creativity

This all stems from centuries-old practices, notably passed down from the Greeks and their debating style of philosophy and discourse. To this day, we live in a terribly litigious society that rewards staunch positions.

Unfortunately, the end result is that many people either jump to conclusions, believe they are “not creative,” choose to sit on the sidelines, or see everything in a very linear, black-and-white way.

The key to getting rids of these roadblocks in our thinking is exploration vs. argument. Ironically, Carlos used the analogy of the “blind men and the elephant.” from which we derived the title of our blog.

“Most people still stand in one place beside the elephant, insisting that their viewpoint is the truth,” Carlos explained. “The real moral of the story is: Walk around!”

In others words, you have to find ways to move beyond the comfortable grooves or your experience, embrace stress and systematically bring new ideas to the table.

The Six Thinking Hats method is ideal for understanding the process of provoking different paths of thought, particularly in a group setting. Thinking, Carlos said, is in fact a skill that can be taught, and that everyone can do.

Klaussner Furniture

Posted On: Jan 31, 2008

Author: carbonhouse

kfiKlaussner Home Furnishings is one of the largest furniture companies in America.This summer, the company turned to carbonhouse as part of its expansion and rebranding efforts. The retail site, klaussnerhome.com, specifically supports Klaussner’s new chain of Klaussnerhome licensed retail stores. Visitors to the site get a first hand view of what they can expect to find at a brick-and-mortar location.

Prudential Center

Posted On: Jan 31, 2008

Author: carbonhouse

prucarbonhouse has designed a website for the new Prudential Center in Newark, New Jersey. The site is another example of VenuElements, carbonhouse’s exclusive web content management solution for arenas and entertainment venues.

Sprint Center

Posted On: Jan 30, 2008

Author: carbonhouse

sprint2carbonhouse has designed a website for the Sprint Center in Kansas City. The site is another example of VenuElements, carbonhouse’s exclusive web content management solution for arenas and entertainment venues.

Marketing That Doesn’t Stick

Posted On: Jan 29, 2008

Author: carbonhouse

It happened again the other day when I opened my (real) mailbox. There sat yet another one of those Realtor magnets-probably the 10th one I have received so far this year. This one had a typical picture of the Suzy Q Team, or some such, and an attached football schedule/2008 calendar/monthly home improvement tips (I can’t recall which-they all blend together after awhile).As a marketing professional, fewer things drive me crazier than the steady stream of Realtor magnets. However, after tossing them out all these years, I actually started to collect them as a joke. Then I started thinking about why I despise them so much.

Why Magnets Are Un-Attractive

First, they are a cheap marketing ploy. That is undoubtedly the No. 1 reason so many Realtors seem to favor them. You can just hear the magnet manufacturers laughing all the way to the bank. “Get a half million custom magnets for just two cents each!“So the average Realtor says, “Why not! I can plaster my name and face all over a couple dozen neighborhoods for next to nothin’!“Their first mistake is thinking that because it’s cheap, there’s no harm.The second mistake is thinking that such a cheap ploy will actually influence anyone positively (get them hired).The third mistake is thinking that there is actually any practical value with these. OK, maybe minimally so-a tacky magnet I can stick on my fridge, yes, and possibly a tiny calendar. Both of those functions (magnet and mini-calendar) override any “awareness” or “image” building you think your face/company name might be having.The thinking must go along this line: “If I can convince people to put this on their fridge for a WHOLE YEAR, think about the constant exposure I will get! When it’s time for them to buy or sell, I’ll be TOP OF MIND!“That thinking is flawed for several reasons:Number 1: If so many are doing it, what makes you think you’ll stand out? You don’t-you just end up stuck up on the fridge with the rest or more likely in the garbage.Number 2: With an expensive product to sell (actually the most expensive thing most people purchase in their lifetime, only a handful of times), what makes you think a cheap trinket will enhance your image? It doesn’t.Number 3: How do most people choose a Realtor (hint: not by who has the best fridget magnet). Answer: Personal referrals. So why waste your money, again, on a cheap gimmick?Number 4: Even if you are “top of mind,” what makes you think you are most qualified to be my Realtor? Personally, I’ve worked with a few I would never work with again-because they were annoying and didn’t have my best interests in mind. Even so, their magnets keep flowing in. More amazingly are the ones that come from the Realtors I haven’t worked with, and have no intention of working with.I also find it interesting that not a single Realtor has actually ever knocked on my door or otherwise delivered a magnet personally. So there’s another strike-an impersonal gesture, that they mistakenly think is personal, warm and fuzzy.Speaking of thinking, that is actually what I expect in a good Realtor: someone who is a thoughtful expert. First, you need to be a specialist in my neighborhood (if I’m selling) or the place I’m buying. As a specialist, I perceive that you have your ears and feet to the ground and know better than a generalist what the pricing is and how to ensure the process goes as quickly and smoothly as possible.Another important point: You don’t need to be my friend. In fact, doing business with a friend on a big real estate deal might (probably will) lead to some trying times, and possibly threaten our friendship. So no offense to any Realtor friends, but unless you are a specialist where I’m buying or selling, you can remove me from your tickler file-and save yourself another magnet.Thoughtful Realtors are the ones who take the time to analyze my neighborhood and keep me updated on what’s happening. Thoughtless Realtors do stuff like buy magnets in bulk, or piece together “helpful articles” or emails they purchased from some canned service. Thank you, but I’ve read enough about the dangers of mold and the generalities of what home improvements recoup their investments over time. What can you tell me about my situation?If more Realtors quit stuffing mailboxes with junk and actually knocked on doors and developed relationships based on expertise and individual understanding, imagine what would stick in their prospects’ minds?